30-Day Return Policy:

Customers may request a return through the Royal Key Supply online return portal within 30 calendar days of the confirmed date of delivery.

Return requests submitted after the 30-day period will not be accepted unless otherwise required by law or EXPRESSLY approved in writing by Royal Key Supply, and it's approved employees.

All approved returns require a Royal Key Supply issued RMA#. Packages returned without prior approval, and a valid RMA# may be rejected and returned to sender at the senders expense. 

APPROVAL OF A RETURN DOES NOT GUARENTEE A REFUND. 

** All returned products are subject to inspection upon receiving. The review may include verification of the vehicle VIN, the programmer or equipment used, and the procedures followed during cutting, programming, installation, or troubleshooting.**

 

Eligibility for Returns

To qualify for a return, eligible products must:

• Be returned in their original condition.
• Include the original manufacturer packaging; **When Applicable.
• Include all Royal Key Supply bags, labels, barcodes, accessories, manuals and included components.
• Be uncut, unlocked, unprogrammed, unmodified, and undamaged.
• Be accompanied by an approved RMA#.
• Be received by Royal Key Supply within the return instructions and timeframe provided, unless otherwise noted.

Products that do not meet these requirements may be rejected and returned to the sender.

 

OEM Products - Final Sale

All OEM products that have left the facility via shipping or local pickup are considered Final Sale and are NOT eligible for return, exchange, store credit or refund. 

Customers are responsible for confirming product compatibility, part numbers, FCC ID's button configurations, frequency, vehicle application and programming requirements before placing an order.

The inability of a locksmith, technician, programmer, machine, or software platform to program or support an otherwise correct OEM product does not make the product eligible for a return. 

 

Eligible Refurbished and Aftermarket Products 

Eligible refurbished and aftermarket keys may be considered for return when they are:

• Uncut
• Unprogrammed
• Unlocked
• Undamaged
• Returned in their original condition and packaging.

Returned products must pass Royal Key Supply's inspection before a refund or credit is approved. 

Reusable keys may still qualify for return if they can be restored to resale condition, including successful unlocking when applicable; however, depending on the condition of the item or the circumstances of the return, the return may be rejected or subject to a 15% restocking fee.

Products showing evidence of alterations, improper handling or damage may be rejected from return. Keys with permanently attached blades that have been cut or cannot be safely reused will not be accepted (unless determined faulty). 

Final Sale and NON-Returnable Products

The following products and services are final sale and are not eligible for return, exchange, or refund unless Royal Key Supply confirms that an incorrect or defective product was supplied:

• OEM Products
  • Manufacturer made, Autel, Xhorse, Stratec, Ilco; and other brand name considered OEM
• Key Machines, Diagnostic Machines, Programmers and Machine Accessories
• Cloners, Testers, and Frequency Readers
• Lishi, Pick and Decoder Tools
• Transponder Chips including Universal Chips
• Tokens, Software, Subscription or Updates
• Online Courses and In Person Training (unless expressed otherwise)
• Emulators, Simulators and Adapters
• Door and Ignition Locks
• Products SPECIFICALLY Identified as Final Sale on Product Page 
• Manufacturer-Sealed products that cannot be resold once opened

Any separate manufacturer products warranty remains subject to that manufacturers terms and procedures. You can find our list of warranty information on suppliers carried below;

https://royalkeysupply.com/pages/manufacturer-warranties 

 

Damaged, Incorrect or Missing Items 

Local Pickup customers must review their order at the time of pickup and verify all products are present. By signing for the order, the customer confirms that all listed items have been received and accepts responsibility for verifying the order’s contents and accuracy.

Customers who have purchased and had an order shipped must notify Royal Key Supply within 72 hours of delivery if an order contains:

• An incorrect item received
• An item is missing
• A product was damaged during shipping
• A product is believed to be defective 

Customers may be required to provide photographs, videos, packaging, shipping labels, machine information, programming logs, vehicle information such as VIN#, Year, Make and Model, or any other documentation necessary to investigate the issue.

Royal Key Supply will provide a return shipping label when our review confirms that an item was shipped incorrectly, arrived damaged and claim has been approved/refunded, or is eligible for return as a defective product.

Please Note, Customers are responsible for return shipping costs for approved returns involving "other" reasons not caused by fault of Royal Key Supply. Local customers are NOT Eligible for a return shipping label. But will be required to return to store VIA the customers expense.

 

Inspections, Refunds, and Restocking Fees

All returns are subject to inspection before a refund or store credit is issued 

Eligible returns may be subject to a 15% restocking fee. The restocking fee WILL NOT apply when Royal Key Supply confirms that:

• The incorrect product was shipped
• The product was never received with the original order
• The product was defective despite correct selection and proper use.

Refunds will be issued only after the return product has been received, inspected, and approved.

Original shipping charges are NON-Refundable unless the return resulted from an error by Royal Key Supply via product or shipping.

If a returned product is received in an ineligible, incomplete, damaged, altered or unusable condition, the return may be rejected and the product returned to the sender per the sender's request and at the sender's expense.

Please Note -If the sender does not respond within 30 days of rejection, the product will be disposed of on the behalf of the sender. 

 

Order Cancelations

Cancellation requests are not guaranteed because orders may enter processing immediately after placement.

When cancellation is approved before shipment, the refund may be issued as store credit or returned to the original payment method based on the customers preference.

A non-refundable payment processing fee of 3% may be deducted from refunds returned to the original payment method or store credit, where permitted and properly disclosed.

Orders that have already shipped must follow the applicable return process and eligibility requirements.

 

Non-Refundable Conditions 

Royal Key Supply is not responsible for:

• Miscut Keys
• Improper Programming
• Used with incompatible software, key cutters, or programmers
• Incorrect product selection
• Damage caused by client inspection, installation, misuse, alteration, or improper handling 
• Locksmith or Technician Labor charges for individual clients
  
• Vehicle damage, towing, diagnostic, or third-party service expenses
• Products rejected because a third-party technician prefers personal inventory over provided inventory.

 

Key Lab 30-Day Return Guarantee

Eligible Key Lab products are covered by a 30-Day return guarantee beginning on the confirmed date of delivery or receival.

Before approving a refund Royal Key Supply must verify that:

• The correct Key Lab product was ordered for the intended application.
• The product was used with compatible machinery, equipment, and software.
• Required procedures were followed.
• Product specific notes were followed.
• Reasonable troubleshooting and investigation were completed.
• The product was not damaged through misuse, alteration, improper programming & installation, or incompatible equipment.

When an eligible Key Lab product is confirmed to be defective despite correct selection and proper use, Royal Key Supply will approve a return and issue a refund after the product is received and inspected. 

The Key Lab 30-Day Guarantee is a limited exception that applies only to eligible products sold under the Key Lab Brand. It does not change the final-sale status of of OEM products, machines, software, tokens, tools or any other excluded category. 

 

Exchanges

Royal Key supply may approve an in-office exchange when an investigation confirms that:

• The product is defective
• The product does not match the item ordered
  

To maintain accurate records of all incoming and outgoing merchandise, every exchange must first be submitted through the Returns Portal and identified as an In-Office Exchange.

Submitting an exchange request does not guarantee approval. The product must be reviewed and verified by Royal Key Supply before replacement is issued. Customers may be asked to provide the VIN#, programmer or equipment used, troubleshooting steps completed, photos/videos, packaging or other information needed to complete the investigation.

Once approved, the original product must be returned to the Royal Key Supply store before the replacement is released **Unless Otherwise stated in writing by an approved Royal Key Supply Employee. All exchanges remain subject to product condition, eligibility requirements, and the terms of this Return Policy.

 

How To Start A Return

• Log into your Royal Key Supply Customer Account and select the Returns Portal tab.
• Enter in your Order Number; such as "RKS1234" and the email address associated with the order & account.
• Follow the on-screen prompt and select the items you wish to return.
• Once your return request has been reviewed and approved, you will receive a confirmation email.
  • If Royal Key Supply determines that the customer is not responsible for the return shipping costs, a prepaid return shipping label will be provided by Royal Key Supply and sent to the email address associated with the order.

Please Note Not all products deemed to be defective will qualify for a prepaid return shipping label. Customers located within approximately one hour of the Royal Key Supply office may be required to return the product in person or arrange and pay for return shipping. Eligibility for a prepaid label will be determined by Royal Key Supply based on the circumstances of the return.

Approval of a return request does not guarantee a refund. All returned products must be received and inspected before a refund, store credit or exchange is completed.

 

Returns Assistance

For questions regarding a return, please feel free to call our office at 817-779-4758, or email us at info@royalkeysupply.com 

• Please Note:  Return requests are reviewed and processed Monday through Friday, from 9:00am to 5:00pm Central time. - EXCLUDING HOLIDAYS