30-Day Return Policy:

• You have 30 days after receiving your item to request a return through the online portal.
• Returns beyond the 30-day policy will not be accepted.
• Note: All returned items will require a Royal Key Supply issued RMA#. Returned packages without prior approval/RMA# will be rejected and returned to the sender.

Eligibility for Returns

• OEM, Strattec, Xhorse, Autel, etc (covers brand new parts from manufacturers sealed in bags or boxes).
  • Must be unopened, unused, undamaged and in the original packaging that the item came in to be approved. No exceptions. 
• Refurbished/Aftermarket items:
  • Keys must be returned in an uncut, unused, unlocked, and original condition to be approved. 
• All sales are final and non-returnable for the items listed below:
  • Key Machines, Programmers, Cloners, Testers and Diagnostic Machines
  • Lishi and/or Pick and Decoder Tools
  • Transponder Chips
  • Tokens & Software/Software Updates
  • Online Course Bookings
  • Emulators & Simulators
  • Door & Ignition Locks (unless otherwise noted)
• Damaged, Incorrect, or Missing Items:
  • Please notify us immediately of any incorrect or missing items or any items damaged due to shipping.

Charges for Returns/Cancellations

• Royal Key Supply will provide a return shipping label for damaged, faulty, or incorrect items.
• Customers are responsible for a return label for other return reasons.
• Cancelled orders may be refunded as store credit or back to the original payment method. A 3% credit card fee will apply. 
• All returns are subject to inspection and restocking fee of 20%. (Faulty/Damaged items are excluded from this restocking fee)
• Non-Refundable Terms:
  • Royal Key Supply is not responsible for miscut keys.
  • If items are returned in an unusable state, the return will be rejected and returned to sender.
  • Original shipping charges are non-refundable

KEY LAB Guarantee

• We offer a 30-day guarantee or your money back for all KEY LAB items.
• Faulty KEY LAB items can be returned within 30 days for a refund.

How to Start a Return

1. Visit your customer account and navigate to the "Return Portal" tab. 
2. Enter your order number (e.g., "RKS1234") and your email address.
3. Follow the instructions and select the items for return.
4. Once approved, you will receive a confirmation email with shipping instructions.

• Contact for Returns:
• For any return questions, email us at info@royalkeysupply.com.

Exchanges

• Exchanges are not accepted, unless otherwise noted.
• To get a different item, return the original item and make a separate purchase once the return is accepted.

Refunds:

• You will be notified once your return is received and inspected.
• If approved, you will be refunded based on your refund method (Store Credit or Credit Card)
• Please note it may take some time for your bank or credit card company to process the refund.