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Manufacturer Warranties

Manufacturer Warranty Information & Policies

This page provides warranty information and direct contact details for the manufacturers of the products we distribute. Warranty policies may vary by brand, so we recommend reaching out to the manufacturer directly for claim processing and support. If you need assistance locating the correct contact, our team is here to help.

 

Advanced Diagnostics / ILCO

Website: https://www.ilco.us/contacts/technical-support

Returns RMA Portal: https://www.ilco.us/support/repair-procedure

Advanced Diagnostics Contact:

  • Phone: 1-800-334-1381 (option 3)
  • Email: USRWIAdvancedDiagnosticsTechSupport@dorma.onmicrosoft.com

ILCO Contact:

  • Phone: 1-800-334-1381 (option 2)
  • Email: USRWIIlcoKeyMachineTechSupport@dorma.onmicrosoft.com

How to initiate warranty request:

Ensure your device is still under the warranty coverage period based on manufacturer policy, and have your machine's serial number available. Reach out to Advanced Diagnostics or Ilco via phone, email, or initiate the request through their returns RMA portal (linked above).  

 

AUTEL

Website: https://autel.us/warranty-returns/

Autel Contact:

How to initiate warranty/service request:

Ensure your device is still under the warranty coverage period bason on manufacturer policy, and have your machine's serial number readily available. Reach out to Autel via email or phone to obtain a Return Reference Number. 

 

EAATA

Website: https://us.eaata.pro/pages/technical-support

EAATA Contact:

  • Phone: (786) 375-7141
  • Email: sales@eaata.pro
  • WhatsApp: +1 786-674-5570 (urgent assistance)

How to initiate warranty/service request:

Ensure your device is still under the warranty coverage period based on manufacturer policy, and have your machine's serial number readily available. Reach out to EAATA via email, phone, or WhatsApp for assistance.

 

LockLabs

(AutoProPAD / Xtool / Triton / Black Widow / The Maverick / Magnus / Xhorse)

Website: https://www.lock-labs.com/support/

Technical Support Portal: https://www.llwrc.com/tech-support/

Repair Request Portal: https://www.llwrc.com/repair-request/

Lock Labs Contact:

  • Phone: 888-816-1046

How to initiate warranty/service request:

Ensure your device is still under the warranty coverage period based on manufacturer policy, and have your machine's serial number readily available. Reach out to Lock Labs Support Center via phone, or service portals (linked above).

Note: Regarding Xhorse products - Lock Labs can only provide support/repair on Xhorse key cutting machines (not programming devices). If you need assistance with Xhorse programming devices, please contact Xhorse directly. 

 

Lonsdor

Website: https://en.lonsdor.com/html/Warranty/270

Lonsdor Contact:

  • Email: service@lonsdor.com
  • WhatsApp: +86 18814486441

How to initiate warranty/service request:

Ensure your device is still under the warranty coverage period based on manufacturer policy, and have your machine's serial number readily available. Reach out to Lonsdor After-Sales Department via Email, or WhatsApp.


OBDStar

Website: https://www.obdstar.com/Service_523.html

OBDStar Contact:

  • Email: service@obdstar.com

How to initiate warranty/service request:

Ensure your device is still under the warranty coverage period based on manufacturer policy, and have your machine's serial number readily available. Reach out to OBDStar via Email to initiate your request. 

 

Topdon

Website: https://www.topdon.us/pages/support-1

Technical Support/Warranty Portal: https://www.topdon.us/pages/support-portal

Topdon Contact:

  • Phone: (833) 629-4832

How to initiate warranty/service request:

Ensure your device is still under the warranty coverage period based on manufacturer policy, and have your machine's serial number readily available. Reach out to Topdon via the Technical Support/Warranty Portal or reach out via Email to initiate your request. 

 

Xhorse

Contact: 

  • Xhorse App: Click "Customer Service" from main page
  • WeChat (most reliable): +86 189 3897 2140
  • Email: support@xhorse.com

How to initiate warranty/service request:

Ensure your device is still under the warranty coverage period based on manufacturer policy, and have your machine's serial number readily available. Reach out to Xhorse via WeChat to initiate technical support.  

 

Yanhua ACDP

Website: https://www.yanhuaacdp.com/info/after-sale-service/

Yanhua ACDP Contact:

  • Email: sales@yanhuaacdp.com
  • WhatsApp: +86 15972933706